Need Help with Gambling? Support Is Available

The National Gambling Helpline, operated by GamCare, provides free and confidential support for anyone affected by gambling in Great Britain. You can call 0808 8020 133 or use live chat to speak with an adviser. Support is available 24 hours a day, every day.

You can contact the helpline whether you are worried about your own gambling or someone else’s. Advisers can listen without judgement and help you understand the next steps.

If you need help using safer gambling tools on your Genting Casino Online account, our Customer Support team is available 24/7. We can help you understand options such as deposit limits, time reminders, cooling-off periods, temporary suspension and self-exclusion.

You can find these tools in the My Account area, or contact support if you need guidance.

If you feel in immediate danger, or you are having thoughts of harming yourself, contact emergency services on 999 or go to your nearest A&E. For urgent medical advice that is not an emergency, call NHS 111.

If you need to talk to someone about how you are feeling, you can contact Samaritans on 116 123 for free, confidential emotional support at any time.

GAMSTOP is a free self-exclusion service for people in Great Britain. It allows you to restrict access to online gambling websites and apps run by companies licensed in Great Britain.

This can be a helpful step if you want to stop online gambling for a chosen period. Once registered, the exclusion cannot be removed until the minimum period has ended.

Software such as Gamban, GamBlock and BetBlocker can help block access to gambling websites and apps across devices. These tools may be useful if you want an extra barrier between you and online gambling.

Availability, features and costs can vary, so check each provider before installing.

Many UK banks and financial service providers offer gambling transaction blocks. These can help stop your debit card, credit card or banking account from being used for gambling payments.

Some providers include a delay before the block can be removed, which can give you extra time to pause and reconsider. Check your banking app or contact your bank to see what gambling block options are available.

You may be able to reduce gambling-related adverts by changing your ad preferences on social media platforms, search engines and other online services. This may not remove every gambling advert, but it can help limit how often you see them.

GambleAware provides guidance on ways to reduce gambling marketing online, including ad settings, social media preferences and other practical steps.

GamCare offers confidential information, advice and support for anyone affected by gambling. This includes the National Gambling Helpline, live chat, WhatsApp support, online forums and group chatrooms.

Forums and chatrooms can be useful if you want to hear from others with similar experiences, share concerns or access peer support in a moderated space.

The National Gambling Treatment Service provides free, confidential treatment and support for people experiencing gambling-related harm. It can help with access to structured support, including talking therapies and specialist services.

This may be suitable if gambling is having a serious impact on your wellbeing, finances, relationships or day-to-day life.

GambleAware provides information and helps direct people to support services for gambling harm. It also offers guidance on reducing gambling-related advertising exposure.

Gordon Moody provides specialist support and treatment for people experiencing gambling-related harm. Its services may be suitable for those who need more structured help.

Gambling Therapy, run by Gordon Moody, offers free online advice and emotional support for people affected by gambling. It can be accessed by individuals as well as friends and family members.

Gamblers Anonymous offers meetings and peer support for people who want help with gambling problems. Many people find it helpful to speak with others who have faced similar challenges.

If gambling has affected your finances, MoneyHelper offers free guidance on debt, budgeting and money worries. It can also help you understand practical steps such as speaking to your bank, using gambling blocks and getting support with debt.

You may also find financial harm resources useful if gambling has led to missed bills, borrowing, hidden spending or pressure on household finances.